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How to Increase Your Website Sales 20% by Using Live Chat

How to Increase Your Website Sales 20% by Using Live Chat

While experts suggest that every company’s website should contain as much information as possible, it’s quite impossible to feature everything. This is where customer service comes in. Prospects prefer to be able to find out everything they need before purchasing from a business. With information at the click of a mouse, it is easy for potential customers to compare products, bouncing from site to site.

Nancy Paleka of the American Marketing Association notes that companies utilizing live chat realize generally receive an average increase of 20% in sales.

Many companies have jumped on the Live Chat trend and have noticed significant increases in the duration of time spent on their site, and ultimately more sales conversions.

This trend is seen in both product-based businesses as well as in the service industry. For example, most attorneys opt to have a third party operate the live chats. Additionally, more healthcare websites are incorporating this feature as well.

Here is an overview of some of the best Live Chat software platforms available.

1. Ngage

Ngage works in over 8,000 business websites in an array of industries. The live chat platform has highly trained operators that turn visitors into paying clients by providing customized support services.

By capturing and forwarding crucial information to the support team, the operators can make the sales process more efficient. Ultimately, your conversions increase at a low cost.

The ability to respond to several queries at a time is unmatched.

Ngage greets every visitor that comes to your website. After collecting information on their specific problem or situation, the platform connects the client to the lawyer for further assistance. The platform has a flat fee of $30 and charges $20 per lead.

You can see a live sample of the Ngage chat platform.

2. Tawk.To

Tawk.To is free software that allows lawyers to chat with their clients from their websites. It’s easy to add to the website if you have WordPress. It’s a messaging and live chat application that focuses on linking businesses with their customers.

This modern and intuitive application bridges the communication gap. Tawk. To believe that you should never have to pay to talk to your customers, and that’s why the platform is free.

3. Zendesk

Zendesk is a well-known and legitimate customer support program with reliable security applications. It’s a customer support bridge that helps lawyers to track and solve various clients’ problems. Besides being a help desk, it allows lawyers to nurture relationships with their clients with personalized and interactive support systems.

Zendesk is one of the most popular live chat platforms since its user-friendly. The platform is highly optimized to load fast and handle thousands of requests at a time.

Also, its services are affordable to suit the needs of large and small businesses.

Zendesk provides two payment plans; Professional priced at $89 and Enterprise at $149 per month/agent.

4. ApexChat

ApexChat is an innovative live chat platform that has been serving law firms since 2008. With hundreds of industry-trained live chat agents, the platform focuses solely on boosting conversions.

ApexChat provides standard 24/7 coverage and enables lawyers to respond to their clients’ queries immediately. It has a flexible payment plan based on performance rather than fixed rates.

The platform prides itself in innovation through:

  • Optimization for mobile devices
  • Facebook Messenger integration
  • SMS-to-Chat solutions

5. LiveChat

LiveChat is the market leader since it’s user-friendly and easy to install. It comes with a free LiveChat plugin that suits WordPress users. Clients can fill survey forms and upload them to the platform. LiveChat allows customers to send support tickets during the off hours and an opportunity to talk to an agent.

Customers prefer LiveChat because it:

  • Optimizes conversions
  • Reduces service costs and boost efficiency
  • Prevents abandonment
  • Increases customer satisfaction

6. ChatBot

Chatbots are a bit different from live chat plugins. Same concept, but differs in how they work. Unlike a live chat that’s controlled by a human, chatbots are programmed to respond in a certain way.

As an expert in your legal field, you know the common questions that your clients ask. This is like turning the FAQ section of your website into a responding bot. When programming a chatbot, you can set up keywords and FAQs then give answers that are as accurate as possible.

If a prospect starts the chat, they will type in a query. On the backend, the bot will search for keywords then generate a possible answer for the query. Your setup will determine how accurate the answers will be. Therefore, it’s essential to have an experienced attorney provide insight during the making of this software.

Unfortunately, chatbots can’t be 100% helpful. Therefore, if you’re developing your own chatbot, it’s advisable to bring the live chat option when a customer isn’t satisfied with what the bot offered.

ChatBot is popular because it:

  • Personalizes your brand
  • Collects customer data
  • Automates your service
  • Reduces dependence on autoresponders

The bright side is that chatbots can be added to your law firm’s Facebook page as well. Some popular chatbots include Quriobot, where you can customize the bot to respond accordingly. The software has a free and business plan, where the latter costs about $120 per month for unlimited chats.

Another good chatbot software is Yekaliva, which is suitable for scaling customer support and tracking sales. It costs only $20 per month. Some of its best features include geo targeting and tracking the number of website visitors.

7. Sendinblue

Sendinblue is a one-stop-shop marketing and sales platform that features SMS marketing, Email Marketing, Chat, and CRM. It also comes with Landing Pages and Marketing Automation systems. Since the menus are easy to navigate, their user experience is noteworthy.

Sendinblue has a drag and drop email editor that enables law firms to send a list of queries at the touch of a button. The platform is becoming popular because it:

  • Encourage customers to return
  • Improve interaction with the support team
  • Offer instant responses
  • Allow a customer to wait for a problem to be solved

8. LiveAgent

Liveagent is popular help desk software that features several suites like LiveChat, email ticketing, and time tracking. It integrates seamlessly with WordPress and CRMs. LiveAgent is a popular help desk platform designed to help businesses tackle support requests and customer inquiries through several channels.

The platform has lots of features, including live chat and ticket management. It offers critical tools such as hybrid ticket steam, universal inbox, automated ticket distribution, and proactive chat invitations.

LiveAgent has an offline support portal service that provides essential feedback to various queries. It has a limited free plan and a paid plan at $15 per month per agent.

9. Chaport

Chaport is a free live chat software that’s compatible with WordPress. The platform offers unlimited chats and unlimited operators. It’s also compatible with mobile devices, third party integrations, and multilingual chat widgets.

It also features paid plans that enable visitor notes, typing insights, and file sending. It has a pro plan that starts from $9.80 per agent per month.

10. Intercom

Intercom is one of the best conversational platforms. It displays a list of law firms using the platform that makes it easy to communicate with them. With this platform, it’s easy to send targeted content and behavior-driven messages.

Its flexibility allows you to capture leads, boost conversions, and engage users. Besides live chat support, it serves as a lead generation tool and user engagement software.

Intercom integrates with CRM software, Google Analytics, and email marketing services. The platform has an introductory fee of $87 / month as well as other charges based on usage.

11. Olark

Olark is a live chat platform that suits all online businesses. It’s relatively easy to use once you copy and paste it to a WordPress site. Besides being compatible with Zendesk, Highrise, and Salesforce, it has a free live chat plugin that’s relatively easy to set up.

You can connect to any Android mobile device and chat with clients on the go. Olark has an affordable payment plan that starts from $17 per agent each month. In addition to the 2-week free live chat trial, it offers a 12 per cent discount annually or a 29 per cent discount for every two-year billing.

12. Freshchat

Freshchat uses artificial Intelligence to provide excellent chat support services. It offers live profiles and customizable bots that enable you to engage in real-time chats with various clients.

It’s relatively easy to connect this platform with Zendesk if you use canned responses and smart plugs. The paid plan starts from $15 per user per month.

13. LivePerson

Liveperson is a conversational cloud platform that provides AI-powered chatbots to many Fortune 500 companies. It provides customer support and drives sales through personalized chats. The platform also optimizes customer conversions and enables users to interact with various brands easily.

The platform targets businesses of all sizes with live chat services, SMS, WhatsApp, and Facebook messenger. Law firms have to request pricing information.

14. Smartsup

Smartsupp is one of the low-cost live chat support programs that enable you to record and track user sessions. This feature allows your support team to see how law firms are using your website and the challenges that they are facing.

It allows you to address the issues that prevent law firms from seeking your services.

Since it’s compatible with Google Analytics, it helps you to track your performance. It also works with Shopify and WordPress. Smartsup has a free plan and a paid platform that starts from $8 per month per agent.

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First-Time Buyer’s Guide to the UK Property Market

First-Time Buyer’s Guide to the UK Property Market

Entering the UK property market as a first-time buyer can feel both exciting and daunting. The process is filled with potential pitfalls and complex decisions, but with the right guidance, it can be navigated smoothly. The estate agents in Yorkshire demystify the journey from the initial decision to buy a home to the moment you step over the threshold of your new property.

Understanding Your Financial Position

The first and perhaps most crucial step in the home-buying process is understanding your financial situation. This includes assessing your savings, income, and current debts. Here’s how you can prepare:

1. Deposit: Generally, you’ll need at least 5% of the property price as a deposit, though aiming for 10% or more can provide better mortgage rates.

2. Income and Expenses: Use a budget planner to assess your monthly income against your expenses. This will help you understand how much you can afford in monthly mortgage repayments.

3. Credit Score: Lenders will evaluate your credit score to determine your mortgage eligibility. So it’s important to have a good credit score, and you should work on it if required.

4. Mortgage Options: Speak to a mortgage advisor to understand different types of mortgages, such as fixed-rate, variable-rate, and help-to-buy schemes.

Getting a Mortgage Agreement in Principle

A Mortgage Agreement in Principle (AIP) is a statement from a lender indicating how much they’ll likely lend you. You will be a more attractive buyer with an AIP as it shows sellers you’re serious and financially prepared.

Deciding What You Want

Before you start viewing properties, it’s essential to know what you’re looking for. Consider the following factors:

1. Location: Proximity to work, schools, public transport, and amenities are key. Research neighbourhoods to find the best fit for your lifestyle.

2. Property Type: Decide whether you want a flat, terraced house, semi-detached, or detached property. Each has its pros and cons.

3. Must-Haves: Make a list of non-negotiables, such as the number of bedrooms, garden size, and parking facilities.

4. Future Proofing: Consider your future needs. Are you planning to start a family? Do you need space for a home office?

Starting the Property Search

With a clear idea of what you’re looking for, you can begin your property search. Here are some tips:

1. Use Online Portals: Websites like Rightmove, Zoopla, and OnTheMarket are excellent starting points. Set up alerts to get notified of new listings that meet your criteria.

2. Visit Estate Agents: Register with local estate agents who can provide insights into the market and inform you of new properties before they’re listed online.

3. Attend Viewings: Don’t rush this part. Visit several properties to get a feel for what’s available in your price range.

Making an Offer

Once you find a property you love, it’s time to make an offer. Here’s how to approach it:

1. Research: Check the selling prices of similar properties in the area to gauge a fair offer.

2. Negotiate: Don’t be afraid to negotiate. The starting point is most usually the asking price.

3. Conditions: You might include conditions in your offer, such as the inclusion of certain fixtures or a specific moving date.

The Legal Process

If your offer is accepted, the legal process begins. You’ll need a solicitor or licensed conveyancer to handle the legalities. Here’s what to expect:

1. Conveyancing: This is the legal transfer of property ownership. Your solicitor will handle this, including conducting searches, dealing with the Land Registry, and transferring the funds.

2. Surveys and Inspections: Arrange for a property survey to check for structural issues. There are different types of surveys, from basic condition reports to full structural surveys.

3. Mortgage Finalisation: Once the survey is complete and satisfactory, your mortgage can be finalised.

4. Exchange of Contracts: This is when the sale becomes legally binding. You’ll pay your deposit at this stage.

5. Completion: On the agreed completion date, the remaining money is transferred, and you receive the keys to your new home.

Moving In

Moving day can be hectic, but planning can ease the stress:

1. Hire a Removal Company: Book a reliable removal company well in advance. Discover the best deals by getting quotes from multiple companies.

2. Pack Strategically: Label your boxes by room and keep essential items accessible.

3. Notify Utilities and Change Address: Inform your utility providers of your move date and update your address with banks, the DVLA, and other important institutions.

Settling In

Get settled. Introduce yourself to the neighbours, familiarise yourself with the local area, and really start to make the place your own.

Here are a few final tips:

1. Safety Checks: Make sure that your smoke alarms and carbon monoxide detectors are working, and make sure that you know where the gas and electricity meters are located.

2. Maintenance Plan: Keep a record of the smooth functioning of your new home with a maintenance schedule, complete with regular checks and seasonal tasks.

3. Personal Touches: Add personal touches to make the space feel like home. This can be from putting up family photos or redoing the decoration in your rooms.

Conclusion

Buying your very first home in the UK is most definitely a milestone, difficult and full of challenges but rewarding in the end. Such a philosophy guides you in understanding finances and knowing what you want to achieve from detailed research, and seeking professional advice that confidently helps you navigate the property market. Yes, the journey may have its hurdles, but in the end—owning your own home—the reward will be worth the effort. Welcome to your new chapter!

SEE ALSO: Conquer the Chaos: Hacks to Clean Your Home in Half the Time

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5 Health Benefits of Regular Pedicures

5 Health Benefits of Regular Pedicures

There’s nothing quite like a pedicure to keep your feet looking and feeling their best, but did you know that pedicures do more than simply enhance the appearance of your feet? Many people don’t realize that regular pedicures can come with a wide range of health benefits that can promote the well-being of your feet, so here are some ways that your routine pedicure keeps both your toenails and feet in the best condition possible!

Smoother Skin

One of the biggest misconceptions about pedicures is that they only cater to and look after your toenails. While you’ll definitely be leaving each session with a fresh coat of nail polish, your pedicure can also do wonders for the health of your skin. Aside from trimming and shaping your nails and cuticles, you’ll notice that your nail technician also dedicates a few steps to the skin of your feet.

After inspecting your feet and looking for any issues or imperfections that may need to be addressed, your technician will work on an exfoliating scrub to remove any dead skin cells. This step may also be aided by a foot file, which can be used to buff away any calluses and other problem areas manually.

Softer Skin

After your nail technician addresses all the problem areas of your feet and removes any unwanted dead skin cells, he or she will often massage in a moisturizing product, such as lotion, cream, or butter, to ensure that your skin is properly moisturized. These products contain skin-loving ingredients that will ensure that your feet have everything they need to look and feel their best so that you can walk out of your pedicure with a renewed sense of confidence.

Healthier Nails

After your pedicure session, your nails will not only look better due to the fresh coat of nail polish, but they’ll also be healthier and stronger. This is because your nail technician takes their time to ensure that your nails are properly looked after through steps that include deep cleaning, nail trimming, nail filing, and cuticle care. All of these things work together to prevent issues like ingrown nails from occurring, all the while improving the appearance of your nails.

Increased Blood Circulation

While the specific steps included in your pedicure will depend on the beauty salon, most pedicures will have a massage step somewhere in the mix. One of the often overlooked benefits of these massages is the increased blood circulation, which can deliver more nutrients and oxygen to your feet and nails, promoting their health and appearance. Aside from that, better blood flow means reduced tension and soreness, as well as better distributed heat throughout your body.

Reduced Infections

A significant amount of dirt and bacteria can build up on your feet without you even realizing it, but pedicures can be a great way to prevent these from happening in the first place. The exfoliation step of a pedicure removes dead skin cells as well as all the debris that may have accumulated underneath, and the deep cleaning of your toenails and cuticles also gets rid of any impurities that may have slipped beneath them, which can stop infections from happening.

These are some of the many health benefits that you can look forward to at your next pedicure appointment. However, it’s worth noting that you need to book regular sessions to truly reap all the rewards. This can be difficult, especially when you don’t feel like driving to your nearest nail salon after a long day, but the good news is that you can enjoy the salon experience in the comfort of your own home with a home pedicure service.

SEE ALSO: Transfer Learning in Natural Language Processing

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Commercial Boiler Installation Services London

Commercial Boiler Installation Services London

For businesses in the bustling city of London, having a reliable heating system is crucial. Whether you’re opening a new office, expanding your current premises, or simply upgrading an outdated system, commercial boiler installation services for businesses in London are essential to ensure your operations run smoothly and efficiently. Proper installation and maintenance of commercial boilers can make a significant difference in energy efficiency, cost savings, and the overall comfort of your workspace.

The Importance of Professional Installation

When it comes to installing a commercial boiler, professional expertise is paramount. Here’s why:

  1. Efficiency and Performance: Professional installation ensures that your boiler operates at peak efficiency, reducing energy consumption and lowering utility bills. A well-installed boiler can effectively meet the heating demands of your business without unnecessary energy waste.
  2. Safety: Commercial boilers are complex systems that require precise installation to operate safely. Professional installers adhere to stringent safety standards and regulations, minimizing the risk of accidents and ensuring the safety of your employees and premises.
  3. Compliance with Regulations: Commercial properties are subject to various building codes and regulations. Professional installers are well-versed in these requirements and ensure that your boiler system complies with all local laws and standards.
  4. Longevity and Reliability: Proper installation is critical to the longevity and reliability of your boiler. A professional installation can prevent common issues such as leaks, pressure problems, and system failures, ensuring that your boiler runs smoothly for years to come.

Key Considerations for Commercial Boiler Installation

When planning for a commercial boiler installation, several factors need to be considered:

  1. Type of Boiler: The type of boiler you choose will depend on your business’s specific needs. Options include gas boilers, oil boilers, and electric boilers, each with its own set of advantages. Consulting with a professional can help you determine the best choice for your business.
  2. Sizing and Capacity: The boiler’s size and capacity must match the heating demands of your commercial space. An undersized boiler will struggle to meet your needs, while an oversized one will lead to inefficiencies and higher costs.
  3. Location: The placement of your boiler affects its efficiency and accessibility for maintenance. Professional installers can help you choose the optimal location for your boiler.
  4. Integration with Existing Systems: If you’re upgrading or replacing an existing boiler, it’s essential to ensure compatibility with your current heating system. Professional installers can seamlessly integrate the new boiler with your existing setup.

Choosing the Right Installation Service

Selecting the right installation service provider is crucial to the success of your boiler installation project. Consider the following when making your choice:

  • Experience and Expertise: Look for a provider with a proven track record in commercial boiler installations. Experienced installers can handle the complexities of commercial systems and provide high-quality workmanship.
  • Reputation: Check reviews and testimonials from previous clients to gauge the provider’s reliability and customer satisfaction.
  • Comprehensive Services: Choose a provider that offers a full range of services, including installation, maintenance, and repair. This ensures that all your boiler needs are met by a single, trusted source.

In London, ROWLEN is a reputable name known for delivering top-notch commercial boiler installation services. Their team of experts is dedicated to providing efficient, safe, and compliant installations tailored to the unique needs of businesses.

Conclusion

Investing in professional commercial boiler installation services for businesses in London is essential for ensuring efficiency, safety, and long-term reliability. By choosing an experienced and reputable service provider like ROWLEN, you can rest assured that your heating system will be installed correctly and maintained to the highest standards. Proper installation not only enhances the performance of your boiler but also contributes to the overall comfort and productivity of your business environment.

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