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6 Qualities a Good Customer Service Representative Must Have

A strong profit margin, an exceptional workforce, fulfilling goals, and adding originality can be on your list of things that are crucial to running your business efficiently. While these are all important aspects of your business, you may be overlooking the value of outstanding customer service. In fact, surveys have revealed that more than 60% of customers regard strong customer service to be their top priority when making a purchase.
Some businesses provide exceptional customer service and absolutely amaze their clients with superior assistance. Among them is AT&T. At&t customer service truly proves that the company is willing to go above and beyond to serve its customers and is available all the time for their help.
Every company these days is replicating the around-the-clock availability motto of certain big corporations, but that doesn’t always imply they are providing the greatest service. Customers that are vigilant enough to seek help in the first place will also be able to distinguish between exceptional customer service and inconsistent, poor service.
If you’re seeking the main qualities that a customer service representative must have, keep reading as we answer your query.
What Are the Most Important Customer Service Qualities?
Customer service representatives are the face of your business. By demonstrating the following customer service qualities and skills, your agents may provide an exceptional experience, gain customer loyalty, and assure client retention.
Being Respectable to the Customer
Customers can drive a business forward or backward. Customers expect to be treated with respect at all times. As a result, they must be treated respectfully. There are several simple methods to achieve this, such as keeping your emotions in check while dealing with a difficult client, offering assistance when they need it, asking for feedback after they make a purchase, and being polite.
There are also several additional methods to treat your clients with respect and provide exceptional service. Omnichannel customer service will ensure that your clients are properly treated. While a single channel might become overburdened, causing representatives to become irritated and their performance to suffer, employing numerous channels ensures that clients are handled quickly and effectively without placing additional load on agents. Furthermore, contacting your customer care should be a simple procedure for customers, and having many channels of communication will make it easier for them.
Having Empathy for the Customer
You’ll need emotional intelligence and empathy to know exactly how to meet your consumers’ demands. It entails putting yourself in your customer’s position, understanding their demands, and appreciating their experiences.
This will assist representatives in avoiding attitudes and approaches that irritate the consumer and better understanding his thought and what may better serve him. When customers complain, what they truly want is for their problem to be recognized and for you to express that you are concerned. Being compassionate can help to alleviate difficulties and keep your brand’s image intact.
Excellent Communication Skills
The most vital skill for every representative is great communication. When it comes to communication, individuals frequently forget that listening is just as important as speaking. Excellent communication begins with the representative showing respect and concern for the customer’s issue and listening to him to understand his needs, followed by clearly and articulately providing just the right amount of information and asking the right questions at the right time.
Showing a Positive Attitude
Customers who request support may have some vague doubts about the product, and a bad attitude will add fuel to the fire. Speaking positively will reassure customers that they have nothing to worry about since customer service has them covered. Of course, this should be followed by an empathic attitude so that your customer’s concerns are not overlooked.
Furthermore, patience is an important component in displaying a positive attitude. There are instances when representatives have to deal with an aggressive and frustrated customer, which may trigger the agents to feel annoyed and respond negatively. Patience is essential while dealing with such clients, and having emotional intelligence and dealing with customers with empathy can help to resolve difficult situations. A friendly, accessible manner, a good sense of humor at the right time, and a pleasant tone are always essential to ensure customer satisfaction.
Having Product Expertise
A customer representative’s role is to address customers’ issues about your product or service. Even the finest communicators on the globe won’t be able to help if they don’t understand the company’s operations inside and out. The reps should be thoroughly trained in the business so that they can address any issue that arises.
Furthermore, agents must be familiar with the various software systems with which they deal, as well as different company protocols and other job-related knowledge.
Having Problem-Solving Skills
Customer service success requires creativity and an out-of-the-box attitude to customer challenges. Problem-solving is the most important talent to have in customer service. Every other aspect of the work is linked to problem-solving skills in some way.
At the end of the day, a customer service representative’s responsibility is to keep your customers satisfied. This frequently entails negotiating a complicated mix of concerns and challenges to arrive at a satisfactory answer.
To sum it up
Customer service agents are the face of a company that interacts with clients directly. Excellent customer service with the qualities listed above shows clients that they are important to your company and may make a huge difference in their customer experience.
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Google’s Search Dominance Is Unwinding, But Still Accounting 48% Search Revenue

Google is so closely associated with its key product that its name is a verb that signifies “search.” However, Google’s dominance in that sector is dwindling.
According to eMarketer, Google will lose control of the US search industry for the first time in decades next year.
Google will remain the dominant search player, accounting for 48% of American search advertising revenue. And, remarkably, Google is still increasing its sales in the field, despite being the dominating player in search since the early days of the George W. Bush administration. However, Amazon is growing at a quicker rate.
Google’s Search Dominance Is Unwinding
Amazon will hold over a quarter of US search ad dollars next year, rising to 27% by 2026, while Google will fall even more, according to eMarketer.
The Wall Street Journal was first to report on the forecast.
Lest you think you’ll have to switch to Bing or Yahoo, this isn’t the end of Google or anything really near.
Google is the fourth-most valued public firm in the world. Its market worth is $2.1 trillion, trailing just Apple, Microsoft, and the AI chip darling Nvidia. It also maintains its dominance in other industries, such as display advertisements, where it dominates alongside Facebook’s parent firm Meta, and video ads on YouTube.
To put those “other” firms in context, each is worth more than Delta Air Lines’ total market value. So, yeah, Google is not going anywhere.
Nonetheless, Google faces numerous dangers to its operations, particularly from antitrust regulators.
On Monday, a federal judge in San Francisco ruled that Google must open up its Google Play Store to competitors, dealing a significant blow to the firm in its long-running battle with Fortnite creator Epic Games. Google announced that it would appeal the verdict.
In August, a federal judge ruled that Google has an illegal monopoly on search. That verdict could lead to the dissolution of the company’s search operation. Another antitrust lawsuit filed last month accuses Google of abusing its dominance in the online advertising business.
Meanwhile, European regulators have compelled Google to follow tough new standards, which have resulted in multiple $1 billion-plus fines.

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Google’s Search Dominance Is Unwinding
On top of that, the marketplace is becoming more difficult on its own.
TikTok, the fastest-growing social network, is expanding into the search market. And Amazon has accomplished something few other digital titans have done to date: it has established a habit.
When you want to buy anything, you usually go to Amazon, not Google. Amazon then buys adverts to push companies’ products to the top of your search results, increasing sales and earning Amazon a greater portion of the revenue. According to eMarketer, it is expected to generate $27.8 billion in search revenue in the United States next year, trailing only Google’s $62.9 billion total.
And then there’s AI, the technology that (supposedly) will change everything.
Why search in stilted language for “kendall jenner why bad bunny breakup” or “police moving violation driver rights no stop sign” when you can just ask OpenAI’s ChatGPT, “What’s going on with Kendall Jenner and Bad Bunny?” in “I need help fighting a moving violation involving a stop sign that wasn’t visible.” Google is working on exactly this technology with its Gemini product, but its success is far from guaranteed, especially with Apple collaborating with OpenAI and other businesses rapidly joining the market.
A Google spokeswoman referred to a blog post from last week in which the company unveiled ads in its AI overviews (the AI-generated text that appears at the top of search results). It’s Google’s way of expressing its ability to profit on a changing marketplace while retaining its business, even as its consumers steadily transition to ask-and-answer AI and away from search.
Google has long used a single catchphrase to defend itself against opponents who claim it is a monopoly abusing its power: competition is only a click away. Until recently, that seemed comically obtuse. Really? We are going to switch to Bing? Or Duck Duck Go? Give me a break.
But today, it feels more like reality.
Google is in no danger of disappearing. However, every highly dominating company faces some type of reckoning over time. GE, a Dow mainstay for more than a century, was broken up last year and is now a shell of its previous dominance. Sears declared bankruptcy in 2022 and is virtually out of business. US Steel, long the foundation of American manufacturing, is attempting to sell itself to a Japanese corporation.
SOURCE | CNN
News
2024 | Supreme Court Won’t Hear Appeal From Elon Musk’s X Platform Over Warrant In Trump Case

Washington — Trump Media, The Supreme Court announced Monday that it will not hear an appeal from social media platform X about a search warrant acquired by prosecutors in the election meddling case against former President Donald Trump.
The justices did not explain their rationale, and there were no recorded dissents.
The firm, which was known as Twitter before being purchased by billionaire Elon Musk, claims a nondisclosure order that prevented it from informing Trump about the warrant obtained by special counsel Jack Smith’s team violated its First Amendment rights.
The business also claims Trump should have had an opportunity to exercise executive privilege. If not reined in, the government may employ similar tactics to intercept additional privileged communications, their lawyers contended.
Supreme Court Won’t Hear Appeal From Elon Musk’s X Platform Over Warrant In Trump Case
Two neutral electronic privacy groups also joined in, urging the high court to hear the case on First Amendment grounds.
Prosecutors, however, claim that the corporation never shown that Trump utilized the account for official purposes, therefore executive privilege is not a problem. A lower court also determined that informing Trump could have compromised the current probe.
Trump utilized his Twitter account in the weeks preceding up to his supporters’ attack on the Capitol on January 6, 2021, to spread false assertions about the election, which prosecutors claim were intended to create doubt in the democratic process.
The indictment describes how Trump used his Twitter account to encourage his followers to travel to Washington on Jan. 6, pressuring Vice President Mike Pence to reject the certification, and falsely claiming that the Capitol crowd, which battered police officers and destroyed glass, was peaceful.
Supreme Court Won’t Hear Appeal From Elon Musk’s X Platform Over Warrant In Trump Case
That case is now moving forward following the Supreme Court’s verdict in July, which granted Trump full immunity from criminal prosecution as a former president.
The warrant arrived at Twitter amid quick changes implemented by Musk, who bought the company in 2022 and has since cut off most of its workforce, including those dedicated to combating disinformation and hate speech.
SOURCE | AP
News
The Supreme Court Turns Down Biden’s Government Appeal in a Texas Emergency Abortion Matter.

(VOR News) – A ruling that prohibits emergency abortions that contravene the Supreme Court law in the state of Texas, which has one of the most stringent abortion restrictions in the country, has been upheld by the Supreme Court of the United States. The United States Supreme Court upheld this decision.
The justices did not provide any specifics regarding the underlying reasons for their decision to uphold an order from a lower court that declared hospitals cannot be legally obligated to administer abortions if doing so would violate the law in the state of Texas.
Institutions are not required to perform abortions, as stipulated in the decree. The common populace did not investigate any opposing viewpoints. The decision was made just weeks before a presidential election that brought abortion to the forefront of the political agenda.
This decision follows the 2022 Supreme Court ruling that ended abortion nationwide.
In response to a request from the administration of Vice President Joe Biden to overturn the lower court’s decision, the justices expressed their disapproval.
The government contends that hospitals are obligated to perform abortions in compliance with federal legislation when the health or life of an expectant patient is in an exceedingly precarious condition.
This is the case in regions where the procedure is prohibited. The difficulty hospitals in Texas and other states are experiencing in determining whether or not routine care could be in violation of stringent state laws that prohibit abortion has resulted in an increase in the number of complaints concerning pregnant women who are experiencing medical distress being turned away from emergency rooms.
The administration cited the Supreme Court’s ruling in a case that bore a striking resemblance to the one that was presented to it in Idaho at the beginning of the year. The justices took a limited decision in that case to allow the continuation of emergency abortions without interruption while a lawsuit was still being heard.
In contrast, Texas has been a vocal proponent of the injunction’s continued enforcement. Texas has argued that its circumstances are distinct from those of Idaho, as the state does have an exemption for situations that pose a significant hazard to the health of an expectant patient.
According to the state, the discrepancy is the result of this exemption. The state of Idaho had a provision that safeguarded a woman’s life when the issue was first broached; however, it did not include protection for her health.
Certified medical practitioners are not obligated to wait until a woman’s life is in imminent peril before they are legally permitted to perform an abortion, as determined by the state supreme court.
The state of Texas highlighted this to the Supreme Court.
Nevertheless, medical professionals have criticized the Texas statute as being perilously ambiguous, and a medical board has declined to provide a list of all the disorders that are eligible for an exception. Furthermore, the statute has been criticized for its hazardous ambiguity.
For an extended period, termination of pregnancies has been a standard procedure in medical treatment for individuals who have been experiencing significant issues. It is implemented in this manner to prevent catastrophic outcomes, such as sepsis, organ failure, and other severe scenarios.
Nevertheless, medical professionals and hospitals in Texas and other states with strict abortion laws have noted that it is uncertain whether or not these terminations could be in violation of abortion prohibitions that include the possibility of a prison sentence. This is the case in regions where abortion prohibitions are exceedingly restrictive.
Following the Supreme Court’s decision to overturn Roe v. Wade, which resulted in restrictions on the rights of women to have abortions in several Republican-ruled states, the Texas case was revisited in 2022.
As per the orders that were disclosed by the administration of Vice President Joe Biden, hospitals are still required to provide abortions in cases that are classified as dire emergency.
As stipulated in a piece of health care legislation, the majority of hospitals are obligated to provide medical assistance to patients who are experiencing medical distress. This is in accordance with the law.
The state of Texas maintained that hospitals should not be obligated to provide abortions throughout the litigation, as doing so would violate the state’s constitutional prohibition on abortions. In its January judgment, the 5th United States Circuit Court of Appeals concurred with the state and acknowledged that the administration had exceeded its authority.
SOURCE: AP
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